Conditions générales de ventes

The following detailed terms and conditions of sale govern the contractual relationship between any user of the site (hereafter designated a User or You) and the commercial sign owned by Nato Cuff SAS, headquartered at 51-57 bd du perier, 06400 Cannes and registered in the Cannes Register of Trade and Companies under the number Siret 881 936 330 00011.

These terms and conditions of sale are the only ones applicable and replace any other conditions, except prior, express and written derogation. may occasionally have to change some of the provisions of its terms and conditions, so it is necessary that these be reviewed before each visit to the site (hereafter designated the Site). These changes are enforceable from the time they are posted online and cannot apply to previously concluded contracts Each purchase on the Site is governed by the terms and conditions applicable to the date of the order. We consider that by validating your order, you fully accept our terms and conditions of sale after reading them.

By accessing, you agree to respect the Terms and Conditions of Use contained in it.


1.1 – The prices of our products are shown in euro all taxes included (VAT – other taxes).

1.2 – In the case of an order to a country other than metropolitan France, any customs or local taxes will be borne by the recipient.

1.3 – All orders regardless of their origin are payable in Euros.

1.4 – reserves the right to change its prices at any time but products will be charged on the basis of the rates in effect at the time of order registration, subject to availability.

1.5 – Products remain the property of until the full payment of the price.


Customer can order on the internet via the website. reserves the right to cancel or refuse any order from a customer with whom there is a dispute over the payment of a previous order or which would present any form of risk to him.

Customs or import taxes may be charged when an order arrives in your destination country. It is up to the recipient to pay customs clearance, customs duties and other local taxes in the destination country. have no control over these taxes, the recipient will not be able to claim any compensation or reimbursement related to the costs incurred in the country of destination.

In the case of items that can be delivered on different dates due to their availability, the delivery time is based on the longest time frame., however, reserves the possibility of splitting deliveries. cannot be held responsible for the consequences of a delay in transport. Any order not shipped within 30 days of the order is cancelled unless otherwise stipulated and announced in the offer to sell.

In case of delay, an email will be sent to you.

In case of payment by credit card, the deadline is about 2 working days, the time indicated is an average time and corresponds to the processing and delivery time for products destined for metropolitan France and Monaco.

Upon receipt of your order, we recommend that you check the compliance of your order in the presence of the delivery driver. In order for the claim to be admissible, it must be mentioned in writing at the time the package is received. We recommend that you notify, if any, of any anomalies concerning it, within 24 hours during business days. After this period, cannot be held responsible for a non-compliant delivery.


Your purchases are settled:

– by bank cards: Master Card, Visa and other Blue Cards.

– AmazonPay

– Paypal

Bank details:
Bank name: Crédit Agricole
Domicile: CANNES
Bank code: 19106
BOX code: 00609
Account number: 43679088182
RIB Key: 08
IBAN Code: FR76 1910 6006 0943 6790 8818 208

Namely: In accordance with our commitment to payment security, we inform you that verifies the reliability of the information entered when registering an order through its partnership with Crédit Agricole.

This is part of our drive to combat internet payment fraud and thus protect all consumers.

Therefore, Crédit Agricole or our fraud prevention service may ask you, in some cases, for additional information (such as: copy of ID, proof of residence,…) in order to validate your purchase and ship so your package.

In this case, in order to ensure that your order is shipped on time, we recommend that you provide a landline number where you will be easily reachable, and confirm the information entered or return the documents requested by Credit Agricole during the day.

If you wish to avoid having to give us such information, we recommend that you make a payment by bank transfer.


Our site is subject to a security system:

We have adopted Credit Agricole’s SSL encryption process, but we have also strengthened all interference and encryption processes to protect as effectively as possible all sensitive data related to payment methods.

Since 1 October 2008, French banks have been applying the ‘3D Secure’ protocol to ensure that customers ordering on the Internet have better security when making payments over the Internet. therefore acts against fraud in collaboration with Crédit Agricole in order to protect its customers from any fraudulent use of their bank card. Thus, you may be required during your online payment to enter a security code that is communicated to you by your bank.

In practice, this means that you will always enter your card number, expiry and cryptogram, but after entering this information, you will be redirected to your bank’s website which will ask you for additional information. It should be noted that each bank is free to choose its authentication method, it is in your interest to inquire with your bank.

ARTICLE 5 : RETRACTION RIGHT allows you to take advantage of the 14 free days provided by Article L 121-20 of the Consumer Code) to return to us a product that does not satisfy you. This delay starts to run from the date your parcel is delivered. This right of withdrawal is exercised without penalty. If you wish to retract, we ask you to ask The return costs will be on your charge.

This right of return can only be accepted for products in their original and complete state (packaging, accessories, notices, etc.). Returned items that are scratched, incomplete, damaged, damaged or soiled by the Customer are not taken back or refunded. We will return your product within about 7 days, with the removal costs borne by us. The time frames mentioned above run from the day the order is received by

We advise you to return the goods to us in recommended or follow-up post and to purchase insurance with the carrier of the market value of the products. This is necessary in case of plunder or loss of this goods by their services. This insurance remains at the customer’s expense and cannot be reimbursed by

Returns are to be made at Nato Cuff, 51-57 bd du Perier, The Golden Buttons Bat A 06400 Cannes, France in their original packaging, complete (accessories, notice, case …) in good condition accompanied by a request for refund or exchange mentioning the number order.


Refunds of products under article 8 will be made within 20 days of receipt of the products by us.

If the product is returned within fourteen days of delivery to you. The refund will be made by credit to your bank account in case of payment by credit card or bank cheque in other cases addressed on behalf of the customer who placed the order and sent to the billing address. No counter-refund shipments will be accepted for any reason.


The “Letter Followed” delivery system allows delivery within an average of forty-eight to seventy-two hours to Metropolitan France from the depot.

This delay is communicated as an indication.

Any possible overruns will not result in damages, withholding or cancellation of the order by the Buyer.

In the event of a delay in delivery from the original date, the Buyer will have to report it in writing (mail or mail) to to allow to conduct a survey with the Post Office.

A postal survey can take up to 21 business days. If during this time the product is found, it will be immediately re-routed to the home of the Buyer or the designated recipient in the purchase order.

On the other hand, if the product ordered is not found at the end of this 21-day investigation period, will proceed at its own expense to a re-shipment of the products ordered by the buyer or the refund of the order.


For any information or questions, the Customer Service can be reached by telephone Monday to Friday from 9 a.m. to 12 p.m. and from 2 p.m. to 5 p.m. at (0)624323252; by e-mail (Contact Column; by mail to Nato Cuff, 51-57 bd of Perier 06400 Cannes.


All texts, comments, books, illustrations and images reproduced on the website are reserved for copyright, intellectual property and worldwide. As such, and in accordance with the provisions of the Intellectual Property Code, only use for private use subject to different or even more restrictive provisions of the intellectual property code. Full or partial reproduction of the site is strictly prohibited.


The products on offer comply with current French legislation. Responsibility for cannot be held in the event of non-compliance with the laws of the country where the products are delivered. It is up to you to check with the local authorities for the possibilities of importing or using the products or services you plan to order.

Photos are provided as an illustration. We invite you to refer to the description of each product to find out the specific characteristics, and if in doubt or if you would like more information do not hesitate to contact us.

In the event of a clear error between the characteristics of the product and its representation and/or the terms of the sale, cannot be held liable.


This contract is subject to French law.
The language of this contract is the French language.
In the event of a dispute, the French courts will have sole jurisdiction.


For an order that has a delivery address different from the billing address, our services may be required to contact the two people mentioned; i.e. the person attached to the billing address and the person listed for the delivery address.

As part of these procedures, our services may be required to ask you for all the necessary documents to unlock your order: proof of residence, photocopy of an identity card, barred cheque, mail indicating that the customer is indeed The owner of the credit card. These requests are made by e-mail.

The occurrence of an unpaid payment card due to the fraudulent use of a bank card will result in the registration of the contact information in connection with your order associated with this unpaid payment file. Irregular reporting or an anomaly may also be subject to specific treatment.


All of our products benefit from the legal guarantee of compliance and the guarantee of hidden defects. The cost of sending the items to the workshop is the responsibility of the customer. For any return of parcels, you must return it to us by the Post Office (or other carrier). then undertakes to follow up with our workshops in case of possible repairs. Whatever the problem with your item, it is imperative to attach a copy of the invoice. All products sold also benefit from the manufacturer’s warranty.

For products marketed by, manufacturer guarantees do not cover:
– the replacement of consumables.
– abnormal or non-compliant use of products. In this regard, we invite you to carefully consult the instructions provided with the products,
– damage due to the intervention of a repairer not approved by,
– damage resulting from a cause external to the product (accident, shock…)

If the repair is not taken care of, will draw up a quote that will be communicated to the Customer.

If the quote is agreed, a cheque or transfer to the order of Nato Cuff, corresponding to the amount of the quote, will be sent to us.


All reviews filed by Users are monitored and moderated by the marketing team. As soon as the comments violate the law and ethics (abusive advertising, defamatory comments, insults, comments out of context…) reserves the right to refuse or amend the notice concerned. is a service of SAS Nato Cuff
Headquarters: 51-57 bd du Perier, Bat A The Golden Buttons 06400 Cannes
SIRET: 881 936 330 00011

Bank details:
Bank name: Crédit Agricole
Domicile: CANNES
Bank code: 19106
BOX code: 00609
Account number: 43679088182
RIB Key: 08
IBAN Code: FR76 1910 6006 0943 6790 8818 208